I received two penalty notices despite having clear screenshots showing my attempts to pay through the app. The app failed to recognize my vehicle and repeatedly indicated there was 'no active parking session.' Having used this service without issues for years, I know this was not user error. My appeal, backed by timestamped evidence, was met with a generic rejection, suggesting no real review occurred. Being penalized for an app failure beyond my control is unacceptable. This experience has led me to avoid this service in the future, and I advise others to keep records of every payment attempt.
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Safe, clean & great value parking. Our car parks use the latest technology for total peace of mind. CitiPark operate in Leeds, Manchester, Watford & London