Review Time
I want to commend the exceptional assistance I received from a representative in the enquiries department. She is truly an asset to the organization. The representative addressed my issue and resolved a technical payment glitch with great efficiency and care. Her communication was clear, her approach was empathetic, and she made sure everything was handled smoothly. I would be thrilled to have someone of her caliber on my own team if she were ever interested. Outstanding service!
I couldn't be more satisfied. I mistakenly made a payment to the wrong car park through the app, but the customer service representative was incredibly helpful, processing a refund for my incorrect payment and guiding me through the correct procedure. They were friendly, professional, and supportive throughout the entire process.
We had pre-booked parking for an event but struggled to find the car park in time, forcing us to seek alternative parking. The booking confirmation provided no useful information, and the online details were misleading, leading us astray. The address given did not correspond to the actual location of the car park. Despite this, the service is refusing to issue a refund. I strongly recommend avoiding this service and opting for more affordable alternatives nearby. I'm extremely disappointed.
This is genuinely the worst signed car park I've ever encountered. In the area, you have to pay after working hours, but there's no indication of that anywhere. When I tried to use the app, I found no option to adjust my parking duration. It feels like the car park and app were designed by complete amateurs. I ended up with a fine as a result.
I received two penalty notices despite having clear screenshots showing my attempts to pay through the app. The app failed to recognize my vehicle and repeatedly indicated there was 'no active parking session.' Having used this service without issues for years, I know this was not user error. My appeal, backed by timestamped evidence, was met with a generic rejection, suggesting no real review occurred. Being penalized for an app failure beyond my control is unacceptable. This experience has led me to avoid this service in the future, and I advise others to keep records of every payment attempt.
I had the worst parking experience at this location. After pre-booking through an app from 10 AM to 7 PM, I arrived around 10:25 AM only to find the car park full. It seems pointless to pre-book if the facility doesn't reserve spaces for those who do. This caused me unnecessary stress, wasted fuel, and time.
I've been parking here for over 20 years with a valid season ticket and never faced issues until now. Suddenly, I am receiving tickets without explanation. Nothing about my parking habits has changed, and I have already paid for my permit. It feels like long-term customers are being unfairly targeted. Receiving these tickets after so many years is extremely frustrating and feels unjust. Their system seems to be malfunctioning, and it doesn't appear they value loyal customers.
Both payment machines were out of order when I needed to pay, and my card wasn't accepted! I was told to call in order to make my payment or face a fine. I had to make three calls just to process my payment. This is unacceptable, and I will not be using this service again.
I reached out to inquire about a discount code for a charity event weeks in advance, only to be advised to email. After multiple attempts to get a response, including contacting their media team, I received no reply. This lack of communication is incredibly rude.
This service is nothing short of a money-hungry scam with poorly maintained facilities. There seems to be a complete lack of management, focusing only on profit at the expense of customer care. Frequent false penalty notices across various locations highlight their disregard for patrons, making them a company that the public perceives as caring only for their bottom line.
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Safe, clean & great value parking. Our car parks use the latest technology for total peace of mind. CitiPark operate in Leeds, Manchester, Watford & London
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