citizenm.com

2.1
2.1 Based on 21 reviews

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Taylor
High costs, lack of guest safety

My stay at this hotel raised serious issues about guest safety and accountability. During my visit, valuable personal jewelry disappeared from my room. I quickly reported this to management and filed a formal complaint with local authorities. Although the hotel initially seemed concerned, after lengthy communication, they concluded that no evidence was found and would not take responsibility. No compensation or alternative solutions were provided. For a global hotel chain that positions itself as modern and trustworthy, this level of disengagement after a serious incident is unacceptable. I would strongly advise against staying here if you have valuable belongings.

1
Date of experience: Dec 24, 2025

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