First, I want to acknowledge that the representative assisting my husband was doing a great job—very kind and helpful. However, the LOUD THUMPING music at 11pm is unbearable for hotel guests trying to rest after traveling. This is supposed to be a soundproof hotel, but it's far from that. When I called for assistance, I encountered an unhappy and angry employee who seemed disinterested. I felt like I was expected to tolerate the noise simply because of my location.
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