What started as a fantastic experience was marred by corporate issues. I've been a loyal member of the loyalty program for years, and previously enjoyed my stays. The app worked seamlessly for check-in, check-out, and room controls. However, after the company was taken over, they announced the app would be discontinued, and everything would shift to a new, less user-friendly platform. I was told all the good features would remain, but now they require a new account to access benefits, which has been confusing and frustrating. The migration process has been poorly handled, leading to alienation of loyal customers.
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