citizenm.com

2.1
2.1 Based on 21 reviews

...

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Vulcano_Br
Concerns about safety and accountability

My stay raised significant concerns regarding guest safety and accountability. During my visit, valuable personal jewelry went missing from my room. I promptly informed the management and filed a report with local authorities. While the hotel initially expressed concern, after prolonged communication, they concluded that no evidence was found and thus would not take responsibility. No compensation or alternative resolutions were offered. For an international hotel brand that claims to be modern and reliable, this level of indifference following a serious incident is unacceptable. I would strongly advise anyone with valuable items to reconsider staying here.

1
Date of experience: Jan 24, 2026

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