I waited for nearly an hour to speak with a representative who was only assisting one other customer, yet he couldn't complete that transaction. I eventually decided to leave due to the terrible service. There was a trainee present, but they were not helpful. While I was waiting, I saw another customer request a deposit, but instead, the teller cashed a check. It seems like the staff lacks proper training and understanding of their roles.
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At Citizens, we recognize that the journey to accomplishment is no longer linear, and that individuals are made of all they have done and all they are going to do. Whether it's going to school, getting married, buying a home, starting a business, or something else altogether, we’re committed to providing solutions and expertise that support our customers, clients, and communities in what’s next on their own unique journey. You’re made ready, and so are we.See more