I don’t want to spend too much time on this since I’ve already wasted so much trying to get answers, but the communication is very poor. I receive email responses only about 10-20% of the time, and to get updates, I have to call, which is often met with busy lines. When I do reach someone, they often cannot provide answers and I never receive follow-ups. The lack of communication and follow-up has been the most frustrating aspect of my experience.
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