citizensdebtrelief.com

4.5
4.5 Based on 249 reviews

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Average Rating

4.5

/
5

249 Reviews

5 Star
82%
4 Star
5%
3 Star
1%
2 Star
2%
1 Star
10%

All Reviews

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mesince2410
A regrettable choice

This service was, without question, the worst financial decision I have ever made. They withdrew over $6,000 from my trust account without delivering anything in return. There were no settlements, no negotiations, no evidence of payments, no improvement to my credit, and no documentation indicating any work was done. After numerous emails and messages, I received vague replies or complete silence. There was no transparency, no accountability, and no results. This company took my money and vanished behind excuses. If you value your finances, your credit, and your peace of mind, avoid this service. This experience was not just disappointing — it was negligent, irresponsible, and profoundly unprofessional.

1
Date of experience: Jan 10, 2026
Supportive and professional experience

The service has been professional and supportive throughout my journey. Dealing with debt can be overwhelming, but the team has been knowledgeable and transparent from the start. While I’ve seen negative feedback, my experience has been positive. Yes, it can be challenging to reach them at times, but I’ve always received a response within 24 hours, whether by text, email, or phone. It’s important to be proactive and understand that this is not a quick fix. Your credit score may drop, and it’s essential to stay informed and communicate with the representatives. Everyone I’ve spoken with has genuinely aimed to help others regain control of their finances. I’m halfway through the program, and I view this as a learning opportunity. While you may be asked to take out a loan, it’s used to settle existing debts directly with creditors. Overall, I appreciate the support and professionalism I’ve received.

5
Date of experience: Jan 05, 2026
Matbocxx88
Frustrating communication issues

I don’t want to spend too much time on this since I’ve already wasted so much trying to get answers, but the communication is very poor. I receive email responses only about 10-20% of the time, and to get updates, I have to call, which is often met with busy lines. When I do reach someone, they often cannot provide answers and I never receive follow-ups. The lack of communication and follow-up has been the most frustrating aspect of my experience.

1
Date of experience: Dec 29, 2025
Eleanor Morris
Progress towards debt freedom

I finally reviewed all of my activities on the platform, and everything is proceeding as promised. I should be debt-free in 12 months. I found the website challenging to navigate, but the payment portal clarified everything. Thank you for helping me reach my milestones.

4
Date of experience: Dec 03, 2025
Sylvia Anderson
Exceptional support received

A huge thank you to the team! You were kind, professional, knowledgeable, and enjoyable to talk to! I truly appreciate your help in alleviating a significant burden. Based on my experience, I would recommend your service to anyone seeking assistance. Wishing you all a wonderful holiday season!

5
Date of experience: Nov 20, 2025
ceceb0203
Fantastic experience with Ethan

Ethan was fantastic! Very friendly and easy to work with. He answered all my questions and ensured I was comfortable with everything. I’m so grateful to have found this service; it has lifted a major weight off my shoulders!

5
Date of experience: Nov 12, 2025
berzy7660028
Always available for support

They are always available and responsive when I have questions. They keep me updated, allowing me to stay informed about my account. If I’m unsure about anything, they promptly explain it thoroughly. Very satisfied so far!

5
Date of experience: Nov 11, 2025
Wade R.
Signing up is a breeze

Reading everything about the service made the process incredibly easy and helpful.

5
Date of experience: Oct 26, 2025
Charles Fisher
A positive experience with my representative

I felt at ease speaking with my representative today. They were extremely knowledgeable, friendly, and very supportive. We even discovered we share a birthday! Thank you for everything.

5
Date of experience: Oct 24, 2025
Kitty B.
Outstanding customer service experience

I previously shared my thoughts online, but I wanted to express my joy here as well! The representative was among the best I’ve ever interacted with. They explained everything clearly, making it easy to understand. Getting assistance with my debt relief feels incredible. Thank you so much; I’m eager to reclaim my life!

5
Date of experience: Oct 08, 2025

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