I sent my watch to the provided address for repair in July and never received any communication from the company. My only updates were initiated by me. I finally got the watch back in September, only to be told that they couldn't repair my $1200 watch. It's an Eco-Drive with radio control, and it's less than 10 years old. I was informed that they can no longer fix it, which is hard to believe for a brand of this stature.
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