I needed replacement parts for a relatively new watch and was pleased to find they were in stock. However, the ordering process was fraught with issues. I had to redo my order multiple times over the phone due to errors. When it came time to pay, the payment link malfunctioned, clearing my information repeatedly. After numerous attempts, I was told I had used too many attempts and had to complete my order by phone, despite being informed they couldn't take phone payments. The entire experience was frustrating and chaotic.
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