I sent my watch in for glass repair and a faulty second hand, but it was out of warranty. I paid over £10 for postage and waited five days for an estimate of £121.00. I was informed it would take 30 working days to complete the repair. When I requested to expedite the process, I received a rude email stating that the clock starts once the estimate is sent and the fee is paid upfront, adding another 10 working days. The slow repair times and the requirement for upfront payment before acceptance are unacceptable. I will not purchase from this brand again!
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