I have purchased the AT0361-06E during a flight with EasyJet, was having a good discount, in september 2024. I didn't wear it and decided to keep it for my father as Christmas gift. My father had this watch for 4 days, he was extremely happy, and then while travelling abroad without having noticed until very late the case of the watch (the glass screen) just fell. He was wearing the watch and the screen just fell, not being dropped or hit something... in the worst case scenario would get scratched or cracked but not as it had happened. I have a similar watch and the screen is very strong, not easy to break. after sending it to Citizen as the watch is being under warranty and was surprised when an estimate of £281 for repairs was sent, which is more than the original purchase. The reason being that a third party has opened the watch or had an impact which from my understanding is they have no idea what happened but just coming up with any reason to do not respect the warranty. It has been very frustrating especially knowing that was a gift and what they are stating is not true. Did any of you come up with such a situation and what was done further from your side?
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