I have no complaints about the products or the staff, but I have a significant issue with the excessive wait times in both locations. This isn't just during busy seasons; even on regular weekends, the queues are unreasonably long. I once waited 40 minutes on a typical Saturday, and not all registers were open. This has happened multiple times, leading me to avoid shopping in-store altogether. Due to my disability, standing in line for that long is not feasible, and it shouldn't be necessary. Others in line share the same frustration. It's unfortunate because I do enjoy their products, but no item is worth such a lengthy wait, especially when other stores manage their queues more effectively. It would be beneficial to add more registers and improve the experience for customers, or else you risk losing business to competitors.
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 1985, City Beach has become one of Australia's leading lifestyle brand. Representing the spirit of adventure and self-expression through fashion and culture.
