I ordered flowers on January 20th 2026 for delivery to my daughter for her birthday on February 2nd. Order confirmation email said payment would not be taken from my card until delivery but it was taken on January 20th. The flowers did not arrive until February 3rd causing me huge stress. I emailed on the evening of February 2nd and have yet to receive a reply. I phoned and did get to speak to someone twice but on both occasions I did not receive a call back as promised. After not hearing anything from calls or emails for over a week I sent a formal complaint requesting an apology and a refund for the shabby service. I warned them that if I didn't receive at the very least an explanation I would resort to reporting them to Trustpilot. Avoid this company at all cost. I regret not checking their reviews before using them
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