We purchased a sectional sofa from City Furniture on July 4, 2025, with delivery on July 25, 2025. Within several months of normal residential use, the sectional developed significant defects, including:Severe rippling and deformation of the seat cushions, resulting in reduced comfort and supportFabric that appears dingy and does not clean properly, despite being advertised as stain- and moisture-resistantA cup holder component that does not remain secured on its track and frequently falls offThese issues developed gradually over time, consistent with latent defects—problems not immediately visible at delivery but caused by flaws in materials, manufacturing, or design.I submitted a warranty claim on January 17, 2026. On January 19, 2026, I was informed that the claim would be denied because the issue was allegedly “not reported on time.” This rationale is unreasonable for several reasons:The sectional is well within the 12-month manufacturer warranty.Warranties are intended to cover defects that appear during the warranty period, including gradual or progressive failures—not only issues visible immediately upon delivery.The defects described are not consistent with normal wear and tear.Reporting the problem once it became unacceptable is reasonable; most consumers would not report minor or slowly developing issues immediately.The sectional was sold as a $4,600 product marketed as durable and stain-resistant, creating a reasonable expectation that it would perform far beyond six months. In addition to the express warranty, the product is also subject to implied warranties under Florida law, including the implied warranty of merchantability, which requires that goods be fit for ordinary residential use and last a reasonable period of time.City Furniture sent a service technician to inspect the sectional on January 22, 2026. The technician confirmed that the condition of the furniture was not consistent with normal wear and tear after only 5.5 months of use. He further stated that the damage was due to poor quality and manufacturing defects, that the issues were irreparable, and that the sectional could not be repaired. He also confirmed that a hinge inside the cup holder was broken, which explains why it does not function properly.The technician indicated he would relay these findings to City Furniture. Shortly thereafter, I received a voicemail stating that the technician could not repair the issue and that City Furniture would not be able to move forward. During that same voicemail, it was also stated—incorrectly—that the damage occurred on the day of delivery. This is completely false and has never been claimed or suggested by me.Based on this experience, I am extremely disappointed with City Furniture’s handling of a clear warranty issue on an expensive product and would caution other consumers to carefully consider their warranty practices before purchasing.
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City Furniture is a privately owned retailer that sells home furnishings, mattresses, and home accents.