Wrong color of chairs delivered. Submitted a claim and was told the chairs were correct. I knew they were wrong so I called again and they determined I was correct. They put in a new order for the chairs only to have them delivered in the wrong color AGAIN. They said they would fix it but I won’t get the chairs until 2 weeks to which I said okay. They sent a text when the correct color was available so I scheduled the exchange. They never showed up or called. After contacting customer service they said they won’t be available until 5 months from then.Now I’m stuck with the wrong color (they’re white I ordered beige) and I’m scared to even use them because what if they get dirty and then they won’t exchange them for me. I don’t get why they text me saying something is available to order to then not be available? This is ridiculous.
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City Furniture is a privately owned retailer that sells home furnishings, mattresses, and home accents.