If I could put zero stars I would. I rented a room through City Rooms in Bethnal Green from August 2025 to February 2026, and it was without question the worst rental experience I have ever had.
From the very beginning, I was misled. I explicitly asked whether there were any animals in the building due to a severe allergy and was assured there were none. This was completely untrue. I was also told I could leave my contract at any time if needed, and that the room would come furnished with items like a desk and shelves. None of this was honoured. These were not misunderstandings. They were outright false promises used to secure a tenant.
The living conditions were unacceptable. The room was full of mould, and the mattress situation was shocking. It was propped up on two unstable boxes, and there were men’s clothes inside the mattress. It felt unhygienic and completely unfit for habitation.
The wider environment was just as bad. I lived next to individuals who regularly used drugs, including cocaine, in the stairwell. I reported this to City Rooms out of concern for safety, and they refused to take any responsibility or action.
To make matters worse, a neighbour’s dog repeatedly attacked my flatmates. Despite this being a serious safety issue, City Rooms refused to let them leave their contracts or even communicate properly with the apartment provider. Giovanni Mennone in particular was dismissive, unhelpful, and showed no concern for the wellbeing or safety of the tenants. The lack of accountability was unbelievable.
Basic maintenance was also ignored. My shower and boiler stopped working for an entire week, and no meaningful help or urgency was provided.
Communication throughout was rude, dismissive, and unhelpful. Every concern was brushed off, and there was zero accountability at any stage.
I strongly advise anyone considering City Rooms to stay far away. Based on my experience with Giovanni Mennone and the wider company, this is a business built on dishonesty, negligence, and disregard for tenant welfare. They cannot be trusted and show no respect for the people renting through them.
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City Rooms is one of the most prominent accommodation providers in the most vibrant and fashionable areas of London.
