Review Time
Do yourself a huge favour - AVOID THIS AGENCY!I needed a room very quickly so I thought to use this agency. I really should have done my research so now I wouldn't feel so dumb.They told me that because of Covid I couldn't see the place before renting. That sounded suspicious but I didn't think about that too much (now I know why they did tell me that). They suggested a room in a flat with 3 other people. The room seemed ok from the pictures/videos so I took it.Do you know how many people live here
I would STRONGLY advise people to be very cautious before renting with City Rooms. My experience has been one of the worst I have had in London. During my tenancy, we had mice infestation in the kitchen, widespread damp throughout the house, and a broken toilet that was not fixed for over two months despite being reported multiple times. Maintenance issues often took two weeks or more to receive a response.
When damages ocurred in share areas, damages that I did not cause, instead of investigating, this agency attempted to charge us collectively without fairness or accountability. I was the only tenant consistently cleaning and maintaining the shared spaces, yet management failed to address the behaviour of other tenants.
Upon moving out, I left my room cleaned with documented videos and photos and despite this , they attempted to withhold our deposit, incorrectly referencing a different room. Rent increases were applied without consideration for declining living conditions. The overall lack of proper management, delayed responses, and failure to ensure BASIC living standards significantly affected my wellbeing during my stay. Plase be very careful and make sure you document everything if you decide to rent with this "agency". I have documented everything I mention above, including video evidence of the condition of the property during my tenancy.
I would STRONGLY advise people to be very cautious before renting with City Rooms. My experience has been one of the worst I have had in London. During my tenancy, we had mice infestation in the kitchen, widespread damp throughout the house, and a broken toilet that was not fixed for over two months despite being reported multiple times. Maintenance issues often took two weeks or more to receive a response.When damages ocurred in share areas, damages that I did not cause, instead of investigating, this agency attempted to charge us collectively without fairness or accountability. I was the only tenant consistently cleaning and maintaining the shared spaces, yet management failed to address the behaviour of other tenants. Upon moving out, I left my room cleaned with documented videos and photos and despite this , they attempted to withhold our deposit, incorrectly referencing a different room. Rent increases were applied without consideration for declining living conditions. The overall lack of proper management, delayed responses, and failure to ensure BASIC living standards significantly affected my wellbeing during my stay. Plase be very careful and make sure you document everything if you decide to rent with this "agency". I have documented everything I mention above, including video evidence of the condition of the property during my tenancy.
My biggest nightmare was renting a property with City Rooms.Before I moved in, they told me my rent would be £870 per month including all bills. Three months later, they informed me that the rent had been increased to £940, still “including bills”, but with an additional 15% annual surcharge for gas and electricity usage.Eight months into paying £940 for a single room, they came back again claiming I owed over £700 as part of the 15% usage charge for gas and electricity for the period. At this point, it was clear to me that their pricing is misleading and feels like a scam.They also only provide a cleaner once a month, despite their promises of regular cleaning.If you want peace of mind, do not rent any property from them. My experience has been stressful, confusing, and financially draining.
Fraudsters and scammers – avoid City Rooms at all costsCity Rooms are fraudsters and scammers. They charge £1,250 for a single room in a badly maintained, unrefurbished HMO with only one bathroom shared between four tenants in poor condition.The facilities are completely inadequate:The fridge is only big enough for two people, meaning I can’t store food properly and end up with waste. All tenants requested a new fridge, but City Rooms ignored us.The washing machine is tiny for four tenants, so we are forced to run multiple washes, pushing bills much higher.Basic repairs and maintenance are ignored or endlessly delayed.Most seriously, there has been a rodent infestation for years, with tenants repeatedly complaining. Instead of fixing entry points or setting up a proper pest control plan, they just put down poison. This leads to rats dying under the floorboards and now we regularly have a maggot infestation in the flat — a disgusting and dangerous health hazard. Despite this, no urgent cleaning was arranged.When challenged, Alessio (Property Services Manager) has gaslit tenants by blaming us, claiming the issue is hygiene-related, despite the fact we are very clean. This is insulting and false. The real cause is their failure to seal holes, maintain the property, provide proper bins, and manage pest control responsibly.On top of this, Nina Baldwin has shown herself completely incapable of doing her job. She repeatedly makes promises she never follows through on. She even made me take a day off work for a handyman appointment she said was urgent, only to forget to send him on the day. This left me behind with my workload and forced me to work until 10pm to catch up.Tenants have been raising the same issues for years, and City Rooms continues to charge premium rent for appalling living conditions while denying responsibility.⚠️ Avoid City Rooms. They are dishonest, exploitative, and completely negligent of their legal duties as an HMO landlord.
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City Rooms is one of the most prominent accommodation providers in the most vibrant and fashionable areas of London.
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