Fraudsters and scammers – avoid City Rooms at all costsCity Rooms are fraudsters and scammers. They charge £1,250 for a single room in a badly maintained, unrefurbished HMO with only one bathroom shared between four tenants in poor condition.The facilities are completely inadequate:The fridge is only big enough for two people, meaning I can’t store food properly and end up with waste. All tenants requested a new fridge, but City Rooms ignored us.The washing machine is tiny for four tenants, so we are forced to run multiple washes, pushing bills much higher.Basic repairs and maintenance are ignored or endlessly delayed.Most seriously, there has been a rodent infestation for years, with tenants repeatedly complaining. Instead of fixing entry points or setting up a proper pest control plan, they just put down poison. This leads to rats dying under the floorboards and now we regularly have a maggot infestation in the flat — a disgusting and dangerous health hazard. Despite this, no urgent cleaning was arranged.When challenged, Alessio (Property Services Manager) has gaslit tenants by blaming us, claiming the issue is hygiene-related, despite the fact we are very clean. This is insulting and false. The real cause is their failure to seal holes, maintain the property, provide proper bins, and manage pest control responsibly.On top of this, Nina Baldwin has shown herself completely incapable of doing her job. She repeatedly makes promises she never follows through on. She even made me take a day off work for a handyman appointment she said was urgent, only to forget to send him on the day. This left me behind with my workload and forced me to work until 10pm to catch up.Tenants have been raising the same issues for years, and City Rooms continues to charge premium rent for appalling living conditions while denying responsibility.⚠️ Avoid City Rooms. They are dishonest, exploitative, and completely negligent of their legal duties as an HMO landlord.
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City Rooms is one of the most prominent accommodation providers in the most vibrant and fashionable areas of London.
