I would STRONGLY advise people to be very cautious before renting with City Rooms. My experience has been one of the worst I have had in London. During my tenancy, we had mice infestation in the kitchen, widespread damp throughout the house, and a broken toilet that was not fixed for over two months despite being reported multiple times. Maintenance issues often took two weeks or more to receive a response.
When damages ocurred in share areas, damages that I did not cause, instead of investigating, this agency attempted to charge us collectively without fairness or accountability. I was the only tenant consistently cleaning and maintaining the shared spaces, yet management failed to address the behaviour of other tenants.
Upon moving out, I left my room cleaned with documented videos and photos and despite this , they attempted to withhold our deposit, incorrectly referencing a different room. Rent increases were applied without consideration for declining living conditions. The overall lack of proper management, delayed responses, and failure to ensure BASIC living standards significantly affected my wellbeing during my stay. Plase be very careful and make sure you document everything if you decide to rent with this "agency". I have documented everything I mention above, including video evidence of the condition of the property during my tenancy.
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City Rooms is one of the most prominent accommodation providers in the most vibrant and fashionable areas of London.
