cityswoon.com

2.4
2.4 Based on 37 reviews

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Jason Jones
Absolutely terrible company and customer service !!

If i could give 0 stars i would very easily !!!!!! Absolutely terrible company !!! They will not give you a refund if your not interested in attending and if you don't go your charged even more . So your basically forcing . They make it damn near impossible to get ahold of them to dispute anything and when you do it's through emails , so you have to argue over emails over YOUR MONEY which shouldn't even be up for discussion. They keep saying it's part of our policy and that it helps pay for venues . You are a customer service company that isn't for your customers and pretty much saying you have to go and hopefully you'll enjoy enjoy or dont go and we charge you more money. It's just a horrible way to run a customer service business. Which I see why they have terrible reviews and are so pressed to keep your money which isn't theirs to begin with. It's not right or fair to do this to anyone . You don't know people's circumstances or what they are going through . I truly hope they get a class action lawsuit against them for this and end up going under . How can you expect anyone to want to come back to you after you say you cant have YOUR MONEY back ? They said this is normal for businesses to run like this and event companies . Which is dont know of any company that doesn't offer a refund or at the worst charge a refund fee which is very rare . Something needs to be done about this immediately. They have no contact number which is ridiculous as well . I hope whoever reads this is able to to do something to them and get this fixed . Whoever arianne and Chris are from city swoon you both have no understanding of life and business ethics because you have completely and utterly have no regard for the next person and the fact that you said I'm not being forced when your policy says it's either go or be charged extra . Thats being forced and your stealing because I asked for my money more than 7 days in advance as stated in my emails and you won't give it back to me and are putting me in a situation where I pretty much have to go or try and give it to a friend which no acquaintance I know whould even attend something like this. They also use false advertisement which was confirmed when I actually went to an event and talked with the women there .

1
Date of experience: Feb 17, 2026

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