Review Time
Beware CitySwoon. They do not give refunds, even when they themselves are the ones who cancel events. They'll give you a credit for a future event, but what if you don't want to attend?
Their algorithms set you up with people who never show up, are late, or disappear without warning. When I complained about this behaviour, they not only took no action, but gave me a warning and threatened to terminate my account.
In the past four months, I was assigned eight dates who chose to disappear. Two spent our assigned date in line waiting for a drink. Another chose that moment to "stretch her legs", though only for my round. At one event, five of my six assigned dates were no-shows. Again, no refund.
If you draw attention to disrespectful behaviour, CitySwoon will label YOU the problem and revoke your membership.
Beware CitySwoon. They do not give refunds, even when they themselves are the ones who cancel events. They'll give you a credit for a future event, but what if you don't want to attend?Their algorithms set you up with people who never show up, are late, or disappear without warning. When I complained about this behaviour, they not only took no action, but gave me a warning and threatened to terminate my account.In the past four months, I was assigned eight dates who chose to disappear. Two spent our assigned date in line waiting for a drink. Another chose that moment to "stretch her legs", though only for my round. At one event, five of my six assigned dates were no-shows. Again, no refund.If you draw attention to disrespectful behaviour, CitySwoon will label YOU the problem and revoke your membership.
I've been to five events and only to be told by women they're looking for friendship not sure what they're looking for or just passing through town and trying the event a lot of women show up only to get drunk for the night or to sleep around with the last guy at the very end of the night and catch an STD would not recommend going here it is 2 hour event women here don't respect men you're going to waste your time and night.
This is a terrible service. I attended one event and it was insulting. They do not have enough worthwhile men signing up. They report to match you after a "careful" analysis of your core beliefs and interests. I was matched up with the same exact people that every other woman was matched up with in the room. None of the men even remotely fit my preferences as far as politics, religion, education or professional status. I had nothing in common with any of them and was dying to leave. They also gouge you with charges after the fact. They misrepresent their matching techniques. Do not join this!
I came to one of their events with my backpack because I went from work to the gym, and from there to the event. I was informed that there wasn't a cost check and I would have to walk around the pub for 2h to find my matches with my heavy backpack, then I left.Oh, they also emailed asking us to be there by 7:15, but when I got there, they said the event would start at 7:40. Had I known that, I would have gone home to shower and avoid the whole backpack situation.The subscription also sucks. I paid for 3 months so I could.send and reply to messages but I never get any. Men my own age won't reply. It's extremely frustrating.
Watch out for their monthly account gouging.$49 per month from 2nd month, unbeknown to me until the debit hit, where I then need to spend to MORE to attend an event...in other words no actual dates for my $49 and a single event would then be something approach $100.Underwhelming events for an over-priced outcome.AVOID!
If i could give 0 stars i would very easily !!!!!! Absolutely terrible company !!! They will not give you a refund if your not interested in attending and if you don't go your charged even more . So your basically forcing . They make it damn near impossible to get ahold of them to dispute anything and when you do it's through emails , so you have to argue over emails over YOUR MONEY which shouldn't even be up for discussion. They keep saying it's part of our policy and that it helps pay for venues . You are a customer service company that isn't for your customers and pretty much saying you have to go and hopefully you'll enjoy enjoy or dont go and we charge you more money. It's just a horrible way to run a customer service business. Which I see why they have terrible reviews and are so pressed to keep your money which isn't theirs to begin with. It's not right or fair to do this to anyone . You don't know people's circumstances or what they are going through . I truly hope they get a class action lawsuit against them for this and end up going under . How can you expect anyone to want to come back to you after you say you cant have YOUR MONEY back ? They said this is normal for businesses to run like this and event companies . Which is dont know of any company that doesn't offer a refund or at the worst charge a refund fee which is very rare . Something needs to be done about this immediately. They have no contact number which is ridiculous as well . I hope whoever reads this is able to to do something to them and get this fixed . Whoever arianne and Chris are from city swoon you both have no understanding of life and business ethics because you have completely and utterly have no regard for the next person and the fact that you said I'm not being forced when your policy says it's either go or be charged extra . Thats being forced and your stealing because I asked for my money more than 7 days in advance as stated in my emails and you won't give it back to me and are putting me in a situation where I pretty much have to go or try and give it to a friend which no acquaintance I know whould even attend something like this. They also use false advertisement which was confirmed when I actually went to an event and talked with the women there .
First time going to one of these and never again. I was offended with my matches. They don’t vet the men. One of them was absolutely plastered an hour into it. The organisers knew this as she brought him over to me. A bit lack of duty of care. He was belligerent and rude. He was actually cut off at the bar.I bought a ticket and one month membership and they took another $49 the month after. After I disputed it they showed me screenshots but when I tried to look for it I couldn’t. They refused a refund even though I won’t be going back so all I’m getting for it is matches of men that are not my type. They brag about a high success rate but that is totally inflated and basically lies
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