I used City Swoon 3 times. The first two times were enjoyable. And reasonably priced. The second time was a little chaotic as there was an imbalance of numbers. I had to wait around after a few dates with little explanation before I asked why I had no date. It was explained to me I had a break due to uneven numbers. OK I thought. The third time was meant to be Tuesday 9th December 2025. After receiving text messages advertising a reduced ticket price due to more women booking than men!! I thought why not. Unfortunately due to unplanned emergency work I couldn't make it. I wasn't expecting a refund. But I did text to say I couldn't make it. I then received a no show fee of £10 for not attending!? I complained as I received no warning. My response from City Swoon was to tell me by email that is our policy. And basically it was because they needed balanced numbers. And it does mention the penalty when purchasing the ticket!! There was no empathy for my situation. And no understanding I am a returning customer with potential to tell my single friends about this alternative to speed dating! And also I might have booked many future events for far more than the £10 penalty because of policy!! So the numbers must balance when it suits!! I will never use City Swoon again!! Happy Christmas
Claim your business profile now and gain access to all features and respond to customer reviews.
