We participated in a morning tour and arrived on time at the designated meeting point, but the experience became a nightmare. The address given was incorrect, and the guide was absent — we were left standing in a dark area before sunrise with no visible assistance. We attempted to call for help but received no response, resorting to texting them in a chaotic situation. By the time we received a reply, it was too late to find the bus. As first-time visitors, we followed the instructions provided, but the lack of clear communication and support was appalling. Instead of taking responsibility, the company blamed us and demanded €25 per person to rebook for a date we had already left. For a tour costing €250, this service level is unacceptable and wasted our time and resources.
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City Wonders is the culmination of over 12 years of unparalleled experience offering tours at a selection of Europe's premier cities with major circuits like Rome, the Vatican, Venice, Barcelona, Naples, Milan, London, Paris, Miami and Cancun with many other popular destinations and venues.
Since 2004, millions of people have chosen us as their trusted guide and travel companion to the places they visit on hundreds of thousands of tours. It was a very simple premise that sparked City Wonders. "Yes" to smaller groups, exclusive customer benefits, exceptional guides, and excellent customer service. "No" to over-crowded, generic tours with sub-standard guides and long waits in line.
Our tours are the product of meticulous research, detailed planning, and a passion for providing the best travel experiences. When you go on a City Wonders tour, you benefit from a product that has been specifically tailored to offer an illuminating, unforgettable and stress-free journey into the past and present of some of Europe's greatest cities, monuments, museums and getaways. Join us!See more
