I’m very frustrated with how this booking was handled. I had reserved the Pablo Escobar Tour in Medellín & Comuna 13 for February 12, and it was cancelled at the last minute. When you’re traveling and have carefully planned your itinerary, a sudden cancellation like this completely disrupts your day.
While I understand that sometimes unforeseen issues happen, cancelling so close to the scheduled time is unacceptable. By the time I received the notification, it was too late to properly reorganize my plans.
A refund doesn’t compensate for the inconvenience, wasted time, and stress caused—especially when the refund itself can take several days to process depending on the bank.
I chose this company by recommendation so I know you can do better. I just didn't get to experience it this time.
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