I am a frequent customer at Claire’s, but today I had a very disappointing experience at the store located inside Tesco Arena in Coventry. My daughter wanted to buy one of the “surprise bags”, so before paying I asked the girl at the till if the items inside were suitable for a child her age. She clearly said “yes”.After leaving the store, my daughter opened the bag, excited to see what was inside , only to find items clearly meant for adults or teenagers: adult-sized slippers (size 5), nail files, club-style earrings, a facial massager, and other things definitely not appropriate for a 5+ child.I went back to the store to explain that I had been misled and simply asked to return the bag so my daughter could pick something else for the same £10. The staff member wouldn’t even let me speak, refused to help, and her attitude was extremely rude and dismissive.Very disappointing customer service, especially for a store aimed at children. I expected honesty and basic respect, and unfortunately did not receive either today.Because of this experience, I will not be returning to this store again.
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