My husband and I ordered a bench for our dining table on 10th November. Today, he reached out to the sales team for an update on our order and received this response: "Hi, sorry we were unable to fulfill your order and it was cancelled. Regards,
Sebastian" Excuse me? We placed and paid for this order on 10th November to ensure it would arrive in time for Christmas. I am baffled as to why a company would cancel an order without notifying the customer. Now, we are left struggling to find an alternative before the holiday. I will never use this service again; the customer support is appalling. I will also be escalating my complaint to the ombudsman.
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