The product is a lip balm that comes in a small glass pot. Its thick consistency makes it difficult to use hygienically, as you end up getting some under your nails. Additionally, the small pot slipped from my fingers and shattered, leaving tiny glass shards everywhere. I contacted the company regarding my dissatisfaction with both the product and its packaging, but their customer service was lacking. You can't reply directly to their emails, and they ignored my concerns. I do not recommend this product.
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