I truly find it hard to grasp the negative feedback regarding this brand. Having shopped with them for over 15 years, my experiences have consistently been excellent. Addressing some concerns mentioned by others:
Delivery times: The brand does indicate a longer delivery timeframe compared to certain competitors, but they reliably deliver within the stated period. They provide various courier options, so it’s advisable to choose the most dependable one for your region. The delivery information used to be lacking (more due to the courier than the brand), but it has significantly improved recently. Product quality: I’ve noticed that some products work better for my skin than others, which is typical for any skincare line. There have been complaints about recent ingredient changes in items like the double serum and lip balm. Personally, I've been fortunate and enjoyed both the previous and current versions, though I understand that the new formulations may not work for everyone. The brand has offered older versions during sales events, so I recommend stocking up, but I believe that if many customers leave negative feedback on new products, it could prompt the brand to reconsider them to boost sales. Regarding sales: They offer some of the most attractive discounts and gift promotions, plus three samples with each order (especially during major sales). These promotions and the frequent updates, along with their loyalty program, are far more generous than many other skincare brands. Customer service: I once contacted customer service about receiving the wrong complimentary gift, and they were very courteous and helpful. When I explained that the substitute gift was not suitable (it contained only men's skincare items), they allowed me to keep it and sent a more appropriate replacement. Perhaps I've just been fortunate; their products suit my skin well, and I prefer being given a realistic delivery timeframe that is met, along with having a reliable courier. I haven't had to interact with customer service often.
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