Warning: I believe this company operates in a misleading and potentially scam-like way.
I cancelled my subscription on 9 March and have written confirmation from Clarity Check that it was cancelled. Despite this, they still took another £29.99 from my account on 5 April.
When I challenged this, I was initially told that a refund had been processed. After repeated chasing, they then changed their position and stated that no refund had been issued due to a “no refund policy.”
They are now attempting to justify taking money after cancellation by referring to a “billing cycle,” which was never clearly disclosed or agreed to.
They have also failed to provide clear details of the policy they are relying on, despite being asked.
This experience has involved: – Payment taken after confirmed cancellation
– Contradictory and inaccurate information about refunds
– Refusal to provide clear policy details when requested
I have now escalated this as an unauthorised transaction with my bank.
Based on my experience, I would strongly advise others not to provide this company with their payment details.
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