EXTREMELY DISAPPOINTING experience at the Clarks store in Westfield Stratford today.
I was there with my baby looking for rain boots and had already been to quite a few shops before stopping in. A staff member called TREY measured my baby’s feet and brought out a pair of boots. I asked the price and was told £26.
Before my baby tried them on, he handed me a disinfectant spray and asked me to spray the boots. At no point did he say there was a charge, and there was no price label on the bottle either.
After trying them on, I said I wanted to have a look around a few other shops before deciding. At that point Trey suddenly asked me to pay £6 for using the spray.
If something isn’t free, that needs to be made clear beforehand. I obviously wouldn’t have used it if I’d known there was a charge.
When I questioned it, he insisted he’d already told me, which simply wasn’t true. A few other staff members came over (possibly including a manager) but they just backed him up rather than properly dealing with the situation.
Left feeling quite uncomfortable, especially being there with a baby. Based on this experience, I wouldn’t recommend shopping at this store. Customers should be careful to check any charges before using anything..
PS. Not a great look for a brand like Clarks.
Strange way to treat customers for a £6 spray.
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At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores. See more
