Review Time
I had a great experience at Clarks Clapham Junction.When I first came to collect the shoes I ordered online, Rowaida welcomed me with a lovely smile and brought the shoes for me to try. Unfortunately, the size was too big. Even though the store didn’t have the exact model I ordered, she kindly offered to find a similar style in a smaller size so I could try the fit. She did this happily, even while she was busy helping another customer.
The alternative pair fit me perfectly, so she arranged to return the original pair and ordered the correct size for me.
When I came back to collect the new shoes, Rowaida greeted me again with a warm smile and quickly brought my order. The shoes fit perfectly this time.
Thank you, Rowaida, for your kindness and professionalism, and thank you to Clarks for the excellent customer service. 🌟
EXTREMELY DISAPPOINTING experience at the Clarks store in Westfield Stratford today.
I was there with my baby looking for rain boots and had already been to quite a few shops before stopping in. A staff member called TREY measured my baby’s feet and brought out a pair of boots. I asked the price and was told £26.
Before my baby tried them on, he handed me a disinfectant spray and asked me to spray the boots. At no point did he say there was a charge, and there was no price label on the bottle either.
After trying them on, I said I wanted to have a look around a few other shops before deciding. At that point Trey suddenly asked me to pay £6 for using the spray.
If something isn’t free, that needs to be made clear beforehand. I obviously wouldn’t have used it if I’d known there was a charge.
When I questioned it, he insisted he’d already told me, which simply wasn’t true. A few other staff members came over (possibly including a manager) but they just backed him up rather than properly dealing with the situation.
Left feeling quite uncomfortable, especially being there with a baby. Based on this experience, I wouldn’t recommend shopping at this store. Customers should be careful to check any charges before using anything..
PS. Not a great look for a brand like Clarks.
Strange way to treat customers for a £6 spray.
I visited "Clarks" shoe shop in Norwich today to buy myself some new comfy and supportive shoes that look professional to wear for my new job. I'm a spa thearpist who is on my feet all day so was in need for a shoe messuring but most of all comfy shoes as standing on my feet for 8 hours can be painful in the wrong shoe.
I was greeted by a lovely gentleman called " Chris" who happily helped measure my feet and listened to my needs in order to find me the right shoe for my work.
After tyring 8 differing pairs of shoes on , I finally found the perfect shoe that looks very professional and will be very supportive and comfy for my job. I left the store very happy. Thank you Chris for all your help helping me find the perfect shoe.
We had a great experience at Clarks in Didcot this week. My little girl, 3, is shy and has sensory issues so I expected shoe shopping to be a difficult experience. A massive thank you to Darcy who was incredibly kind and patient with my daughter, helping her get comfortable to try on shoes and get measured and never once rushing her when she was struggling to explain which shoes felt right. Her kindess and patience really made a massive difference as my daughter can get incredibly overwhelmed if she feels pressured. Instead she left super calm and happy with her new shoes! Thank you again Darcy.
We were helped by Sinead at Clarks Salisbury as we are looking for a pair of shoes for my son. She was gentle and friendly to our son as she measured our son’s foot. We enjoyed our day
We needed a new pair of shoes for our autistic son. The staff, Sarah Rachel and Jaime were all very friendly and helpful, measuring his feet, suggesting various styles without shoelaces, and making sure they were a good fit. He has always struggled with shoes, but has been very happy with this pair.
Went to the Horsham store today, terrible service. I put shoes on child waiting for member of staff to check they fitted but was on his mobile, eventually he asked me if I wanted them to be check, I said yes please, had to try some different shoes on but no offer to check to see if they were ok, started to help another customer while I was waiting. Toddler was getting frustrated, unfortunately I had to get the shoes as no where else to go in Horsham otherwise I would of gone else where. Very disappointed
Bought a lovely pair of work boots. Served by Beckie at the Colchester Town store.
Both Sam and Beckie are a great customer focused asset to this nice unique shoe shop.
We'll done and continue with the great service.
Will highly recommend and will buy again and again from this branch.
We'll Done. (ex Police)
When I was a kid I grew up on the Clarks brand so I was really pleased to see a branch open up in Ormskirk. Now every year I put a load of money into Park Hampers and my Love2Shop vouchers had come through. I am a sucker for a bargain.
So on 9 October I bought Motion Trek LX Black 9 G shoes normally costing £70 for £49. I tried them on in store and they were so comfortable you will not believe. Although the normal price is £70 if they had charged me double that I would have said that was a great value. When you walk with them on you feel as if you are walking on air. They are so comfortable.
The staff were kind enough to recommend a shoe horn and some protective spray for them and I was very grateful for that.
I also bought another pair of trainers just after Black Friday. I am an aerobics instructor and I go through trainers like there is no tomorrow. Normally they don’t last me more than three months. I am now writing this review in February and those trainers are just as comfortable and feel just as new as the day I bought them!
My next purchase was on 15th January 2026 when I bought some Courtlite2 Lo Navy Suede 9 G (Standard) trainers. I paid for them instore and ordered them. They said they’d arrive soon. They arrived at the store like clockwork within 48 hours.
Now I am a personal trainer and I do outdoor fitness classes. Trust me when I say these were just what the doctor ordered. They are so comfortable, they give your feet a lot of support and protection and they were well worth the money. I paid £40 for them but they are of such high quality I would have gladly paid £400 for them.
Now I wanted to buy something special for my better half and I saw a gorgeous handbag. I bought it for her and trust me I was in her good books!
I have also recently made a purchase of another pair of trainers in the last few days.
Now as you can see I have bought quite a lot of footwear from Clarks in Ormskirk recently.
To say the very least their level of customer service is second to none.
The quality of their items is of the highest quality. I speak with incredible authority. As an aerobics instructor I can go through a pair of trainers in about 6 weeks. The ones I bought in November 2025 are still as brand new now as they were then despite incredible usage.
So the usual questions.
Would I go there again? In a heartbeat.
Are they worth the money? Good value at ten times the price.
Would I recommend them to someone else? Yes, of course.
What would I advise the public? No matter where in the UK you are please make Clarks your number one footwear provider.
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At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores. See more
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