I had a great experience at Clarks Clapham Junction.When I first came to collect the shoes I ordered online, Rowaida welcomed me with a lovely smile and brought the shoes for me to try. Unfortunately, the size was too big. Even though the store didn’t have the exact model I ordered, she kindly offered to find a similar style in a smaller size so I could try the fit. She did this happily, even while she was busy helping another customer.
The alternative pair fit me perfectly, so she arranged to return the original pair and ordered the correct size for me.
When I came back to collect the new shoes, Rowaida greeted me again with a warm smile and quickly brought my order. The shoes fit perfectly this time.
Thank you, Rowaida, for your kindness and professionalism, and thank you to Clarks for the excellent customer service. 🌟
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At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores. See more
