Ordered multiple roses online and in person over past 3 years. A memorial rose which we added ashes to died which was awful for the family. I reached out to beales to replace the rose as a gesture of goodwill as it was a really important thing for the family. Of course they didnt have to but this was a special rose. Ultimately they told us we had put a lot of ash in to the pot(!), to put the ashes elsewhere and that they wouldn't replace it as it was 3 years on and that we just hadn't cared for it. Started estimating to me how many kilos of ash we had added which was pretty awful to be honest. Another rose we bought on ebay on at the same time and added the same ashes to is doing well. I can now get the same name rose elsewhere online and won't be buying beales again. What a shame and horrible, unsympathetic customer service. So don't buy anything from here as a present or memorial.
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Peter Beales Roses - Buy roses online from Chelsea Gold Medal Winning World Leaders in Shrub, Climbing, Rambling and Standard Classic Roses.
