cleanless.ie

Deep clean requested basic clean provided

This is the first time I have ever left a negative review showing how bad this company is. While the service was not as expected what really pushed me to make this review is the rude emails and customer service from management. I booked a deep clean and paid a significant amount for approx 5.5 hours cleaning. (I booked 8 hours for 2 cleaners, 1 arrived and stayed 5.5 hours resulting in me paying for 6) While a basic clean was done things like skirting boards, behind furniture etc were not completed. The shower was ok but not sparkling as id expect from a deep clean. If I had hired a self employed cleaner at the average rate of 18e to 20e an hour I would have been okay with the clean but what was provided to me was not a deep clean.I paid 185e and I think max that should have been paid is 100e. I would not use this company again. It is very overpriced for the clean we received.When I complained I was offered for the cleaner to come back and fix the changes. I initially declined and requested a partial refund. They stated they would not offer this and just 2 hour free clean. When I accepted this offer, they obviously expected me not to as they revoked the 'goodwill' as they put it. Awful service from management, with rude emails. Very overpriced.I initially left 2 star but had to change to 1 star, would offer 0 if possible after the email interaction received

Date of experience: Feb 17, 2026