Would vote -1 star.I requested a cancellation of my account as after a solid year using them, I paid well over £1,000 and for nothing. I tried asking for them to reduce the % of the sale for the insurance, but they said no. December I requested a cancellation of my account - 30days notice later, they are still access shopify backend (No idea how) nad invoicing me for months past the 30day notice period.Refusing to pay them, they instantly sent a debt collector to deal with this.They can speak very good English, until you have a problem (Brazilliant, so natively Portguese speaking).Their response time was in the weeks not days, but instructing a debt collector was hours.This company does not give a damn about it's customers, they just want you to pay as much money as possible, in return they will provide a false promise to help if you get a charge back... remember, it's insurance, they will riggle out of paying a penny!Would avoid this company run by bandits like the plague. You've been warned.UPDATE SINSE RESPONSE: We have reached out and we’ve heard absolutely nothing back! This again is a total wash over to demonstrate the company is competent in customer service to new prospective customers.I’m in a community with atleast 10 others who have moved away from clearsale due to lack of customer service.This is an insurance policy, you keep paying and expect to be able to contact them when needed… you can’t. What’s worse I’ve got more suspicious paying customers from customers in the states delivering to London postcodes since quitting clearsale (on lower priced items!)I strongly believe it is clearsale proving they are a service worth having. These orders were not fulfilled as they couldn’t provide the coded name on the credit card statement for our store.
Claim your business profile now and gain access to all features and respond to customer reviews.
