clear.sale

Check your transactions. Asked for payment on 18mth old invoice

I am not one to leave many reviews, but this deserves a special effort. I used Clear Sales for my online shopify store for a bit over a year. We sell lower volume, but higher priced items. We are not based in the USA, and although we had fraud detection with shopify, we did not have any cover if there was a fraudulent transaction. So we engaged with Clear Sale to offer they insurance we needed.During the time, we were charged a few times for transaction that were not covered by Clear sales (eg paypal and BNPL providers). We constantly had to check our monthly reports as we had no faith in being charged for only the transactions that Clear Sale offered their fraud detection services for..In July 2023, we decided to remove the app as we had no charge backs and the app was more trouble than it was worth..So why write this review.. well that comes down to December 2024 (Some 18months later) and i received an email stating we owe $2.41 (yes $2.41) and threatened debt collectors. This was the first time i had received any correspondence from Clear Sale about this, and they had my credit card on file, i was auto-debited every month.So i logged on to review the invoice, however all i can view is a description stating "Invoice related to transactions for July 2023".So I email Clear Sale with my concern and asking for more info on the amount and a summary of my transactions for the period and other periods to ensure all the incorrectly charged amounts were credited.A week later (today) i get another email from the same person saying that they haven't heard from me and today is the last day to negotiate (before debt collectors).At this point, all I can do it actively warn people against this company as they have shown incompetence throughout my time with them, and now 18 month last.. all for $2.41 which i am more than happy to pay when i see what i am charged for.As for the service, sure they offered the same detection as shopify, with the added insurance if fraud eventuated, but as we never had or made any claims, i cant comment on the claims process.. Final words - Check your transactions every statement- Find a more competent provider

Date of experience: Dec 11, 2024