Expensive. Useless support. Protection fails when you need it most (and you don't find out until after the fact). Laborious Processes. Support has no ownership or accountability with issues. Poor systems & integrations that don't work. I was a customer for 3 years and gave consistent feedback on these issues when requested. Nothing ever changed. I canceled my account 1 year ago, and explicitly asked for these periodic outcomeless survey requests to stop. Yet here we are again... isn't this a CAN-SPAM violation??
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