After waiting months for delivery of an expensive cabinet, the experience was extremely frustrating.
The product arrived without written assembly instructions, relying only on an unclear video that made it really difficult to understand how to assemble it properly. As a result, the cabinet was assembled incorrectly - something only discovered afterward. A professional furniture assembler that I hired who tried to fix it, explained that the lack of proper instructions was unacceptable for a product at this price and that nothing could be made.
Customer support repeatedly dismissed the issue as a simple hinge adjustment and asked for more videos, despite that I and a professional assessment confirming a structural problem due to lack of proper instructions.
The only resolution offered was a 10% discount, which does not reflect the unusable product or additional costs incurred. I accepted it solely to end the exhausting back-and-forth.
Overall, a very disappointing experience in both product quality and customer service. I would strongly caution others before purchasing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Online store providing lighting and wall art.
