Review Time
After waiting months for delivery of an expensive cabinet, the experience was extremely frustrating.
The product arrived without written assembly instructions, relying only on an unclear video that made it really difficult to understand how to assemble it properly. As a result, the cabinet was assembled incorrectly - something only discovered afterward. A professional furniture assembler that I hired who tried to fix it, explained that the lack of proper instructions was unacceptable for a product at this price and that nothing could be made.
Customer support repeatedly dismissed the issue as a simple hinge adjustment and asked for more videos, despite that I and a professional assessment confirming a structural problem due to lack of proper instructions.
The only resolution offered was a 10% discount, which does not reflect the unusable product or additional costs incurred. I accepted it solely to end the exhausting back-and-forth.
Overall, a very disappointing experience in both product quality and customer service. I would strongly caution others before purchasing.
After a 4 month wait after placing an order, which I was messaged that it would be that late in observing a Chinese holiday, which shouldn't affect me because I'm not Chinese. What finally arrived after such a long wait, was a rickety loose jointed pipe chandelier with one of the positive wires to a light socket disconnected. Piss poor quality, and a slap in the face after waiting so long, which should've been refunded half of what I spent to be fair. So probably costing me double to repair it.
I purchased a dining table from the service and I'm absolutely in love with it. Although the delivery took a bit longer than expected, the wait was definitely worthwhile! The table boasts excellent quality and has an elegant, sturdy appearance. I highly recommend it!
I bought a dining table from the service and I'm absolutely thrilled with it. The delivery took a little longer than anticipated, but the wait was certainly justified! The table is of great quality and has a beautiful, solid look! I highly recommend it!
I ordered a Reading Lady’s Lamp. The only downside was the wait and uncertainty. However, I was informed that delivery could take 10-20 business days, and that’s exactly what happened. It arrived well-packaged and ready for assembly. It matches the description perfectly. Thank you!
My ceiling light took 6 weeks to arrive. Unboxing took another 6 weeks, only to find the shade was creased and misshapen. When I contacted customer service, they said it was normal for the design. I was offered a 10% discount, which I accepted after learning it would cost me £70 to return the damaged item. Now I have a poorly made, crumpled light in my living room that cost £170 (after discount). The product is low quality and not as advertised. I would not order from this service again.
My experience has been fantastic! My mum ordered a living room light for above our dining table, and it arrived within the expected timeframe. It was so easy to assemble! It’s one of the prettiest lights and came with a remote control to adjust the lighting. I highly recommend it and will definitely reorder in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
Online store providing lighting and wall art.
