Great customer service response time and clear information about what I had asked. No need to log in to a portal, talk to an on-site chatbot, or create an account just to get an order status update.
Background: I had ordered glasses and contacts together. The contacts arrived super quickly but my glasses weren't included in the package and I had trouble finding information about whether they were going to be shipped separately or if something was missed. I replied to my "order complete" email directly and a support person (Jay Ann) checked the status of the glasses, provided me with a shipping date, and explained what was going on in a thorough and empathetic way. Great experience throughout.
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