Review Time
Normally I have no issues with the Clearly website but this week I was nothing but problems. Had to order twice with the assistance of the helpdesk chat person as website was not functioning. Sebastian on the helpdesk was very helpful. Thank you.
I always got my contact lenses from Clearly. And I've always been so happy to receive the package because there has always been a bag of gummy bear. It's just that I don't have my gummy bear this time.🥲 What happened to gummy bear?
Easy to order and convenient to try out option at home. No surprises and highly customisable glass option which probably would cost double at a physical store. Very happy with the product and performs as expected.
Above and beyond service, accommodating a return and exchange outside of policy due to an error made by my optometrist. Easy to access customer support with solution oriented team. Thank you for a great experience!
The order come quickly, before the expected date, and it come with a little treat, which was perfect because the order was for my 13 year old daughter.
Only complaint was the cost. I wish the daily contacts weren’t so expensive.
Ive never been disappointed ordering from Clearly. Hopefully i get an extra bag of gummie bears in my next order(lol).
Truthfully, fast service, fair prices, and a huge inventory of contact lenses. I have no reason to go anywhere else.
I like getting the pack of candy, I think it’s very nice; however, I ordered 8 pairs of contact lenses and it only came with one new case! While I didn’t need 8 cases I do like to change them somewhat regularly, should be sending 1 for every 2 or 3 boxes of contacts.
All the customer service reps were prompt, understanding, and very helpful. They were fair and I could tell Clearly devoted high attention to customer service considering 4 different reps, working around the clock to catch up on my query and resolve as fast as possible.
Great customer service response time and clear information about what I had asked. No need to log in to a portal, talk to an on-site chatbot, or create an account just to get an order status update.
Background: I had ordered glasses and contacts together. The contacts arrived super quickly but my glasses weren't included in the package and I had trouble finding information about whether they were going to be shipped separately or if something was missed. I replied to my "order complete" email directly and a support person (Jay Ann) checked the status of the glasses, provided me with a shipping date, and explained what was going on in a thorough and empathetic way. Great experience throughout.
I truly wish I could rate this experience negatively. I ordered a scratch protector for my glasses, and they began to show scratches within just a month. I've worn glasses for years, including inexpensive computer glasses, and I've never encountered this level of scratching before. When I reached out to the support team, they were unhelpful, stating that they wouldn't honor the scratch protection warranty. Additionally, when I asked for my PD measurements, they informed me that they don't have that information on file due to a system migration that apparently lost important data.
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