My elderly mother recently visited the CLEAR office at Sawgrass Mills, and the experience was extremely disappointing from start to finish. To begin with, they dont give you clear instructions about how to find the enrollment location. Sawgrass Mills is enormous, and without instructions, it’s very easy to get lost — especially for someone older who already has difficulty hearing.
When my mom finally located the office, things only got worse. The attendant was rude, impatient, and completely lacking in basic customer service skills. Instead of speaking clearly or showing even a minimum level of courtesy, the staff member acted annoyed and dismissive. This behavior caused my mom unnecessary stress during a process that should have been simple and supportive.
For a service that claims to make travel easier, this location failed in every possible way. CLEAR should seriously reconsider the training and professionalism of the staff at this site, as well as improve the visibility and accessibility of the office inside the mall.
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Alclear, LLC is a technology company that owns and operates CLEAR, a biometric secure identity platform that stores individuals' personal information and links it to biometric data, allowing them to bypass security checkpoints by using fingerprint and/...