Review Time
Do not sign up for this at the Airport. This is a high pressure company that misrepresents themselves at busy airports. My experience happened at the Orlando Airport. At this time I'm working on a refund and not getting anywhere. At the airport I was told CLEAR was free for the day and that my Credit card would have a dollar charge on it and that would be returned to me. I was charge $334.00. When I chatted with CLEAR the rep. told me I waited to long cancel and I had to do it within 14 days. FYI - there was no charge to my account until day 14, and since I thought I had a one day trial I did even know was going to be charged $334.00. I am currently working to get my refund.I also wrote a formal email complain toCLEAR regarding their pressure tactics.
My elderly mother recently visited the CLEAR office at Sawgrass Mills, and the experience was extremely disappointing from start to finish. To begin with, they dont give you clear instructions about how to find the enrollment location. Sawgrass Mills is enormous, and without instructions, it’s very easy to get lost — especially for someone older who already has difficulty hearing.
When my mom finally located the office, things only got worse. The attendant was rude, impatient, and completely lacking in basic customer service skills. Instead of speaking clearly or showing even a minimum level of courtesy, the staff member acted annoyed and dismissive. This behavior caused my mom unnecessary stress during a process that should have been simple and supportive.
For a service that claims to make travel easier, this location failed in every possible way. CLEAR should seriously reconsider the training and professionalism of the staff at this site, as well as improve the visibility and accessibility of the office inside the mall.
I had a terrible experience at the airport when approached by a seemingly intoxicated agent. I was told that up to three family members could be included in the basic membership for $209, but later found they charged an extra $375. I tried to reach customer service but couldn't connect, and they refused to issue a refund. I strongly recommend avoiding this service.
I had an awful experience. A representative at the airport approached me while appearing intoxicated. I was told that up to three family members were included in the basic membership of $209, but later found I was charged an additional $375. Customer service was unreachable, and they refuse to issue a refund. I advise staying away from this service.
I've been paying for a pass for three years, but have only used it once. Each time I sign in, I end up in the regular line. I don't have a passport, only a green card, which they don't accept. I didn't have my real ID because I travel outside the U.S., and I found that my regular method was faster than using this service.
I waited to use this service a few times at the airport before leaving a negative review. I found that it's often quicker to go through regular TSA. I plan to try it at a few more airports before deciding whether to renew my membership, but I'm doubtful I will.
I encountered the same issues as others. I am the main account holder, but the site states that only the main account holder can make changes. I was on hold for an hour on the phone and 30 minutes in online chat, but received no response. It seems like no one is available.
This service is the worst. I used it once and then canceled my subscription, but a year later, they charged my account $200 without notice. I've been trying to resolve this issue, but their chat support is unhelpful, and the AI phone assistant doesn't provide any answers. I've waited an hour to speak to someone, and the customer service is terrible.
My family and I were approached at the airport for a free trial, which we canceled by the 1st of December, yet we were still charged. We only scanned my card, not my wife's. The representative assured me I only needed to cancel for myself. Now, we're dealing with charges and trying to resolve it with the bank.
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Alclear, LLC is a technology company that owns and operates CLEAR, a biometric secure identity platform that stores individuals' personal information and links it to biometric data, allowing them to bypass security checkpoints by using fingerprint and/...
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