I had a very disappointing experience with the payment service while trying to resolve a refund from a retailer. I returned an item in October, followed all instructions, and provided proof, yet the retailer refused my refund. Throughout this process, the payment service was unhelpful, directing me back to the retailer and closing the issue without support or escalation. They claimed they had to close the case since the retailer provided proof of delivery and I hadn’t contacted them first. Even after explaining my situation and providing screenshots, they made it difficult to maintain my dispute. I was told they couldn’t assist with returns or claims, even though it was about a long-overdue refund. At one point, they effectively closed my case, leaving me to handle everything alone despite the ongoing delay. The service markets itself as a safe shopping option, but when a retailer fails to issue a timely refund, there’s no support or protection in place. I'm still pursuing the retailer for my refund, as it’s well past the legal timeframe for returns with no help from the payment service. This experience has made me reconsider using this payment service, as a provider that cannot assist when problems arise offers no real security. I am now considering formal action through consumer dispute channels, as I shouldn't have to struggle this hard to receive a rightful refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
Part of the Afterpay Touch Group - helping people to get what they want now and pay for it later, follow us on Twitter, Facebook and Instagram.
