Review Time
My complaint was treated promptly and swift response, good communication and correspondence which made me feel heard till resolution. The agent was very professional.
Great app, got reference from my friend unlike other app/websites that charge for full credit report, they do it for free. My first month using, I have started using their tips to boost credit score, I have not yet seen changes but I know it will be better for the next months to come
Easy and accurate reporting, it helps to maintain the difficult task of ensuring a good credit score and being accountable. My first query handled by Sudish was fast and professional - well done.
Unfortunately, I faced multiple problems that extended over several days, leading to numerous emails. I must say, the support team addressed this swiftly (even responding on a Sunday). They were very patient and genuinely helpful in getting me back into my account. Thank you for the assistance!
The platform is frustrating. I receive emails stating "you have an update," but upon logging in, all I find are attempts to sell me another credit card or push me to take out a loan. It's challenging to sift through the aggressive sales tactics to find anything genuinely helpful.
The platform does not allow me to change my address. Although I am registered to vote at my current address, it only lists options from a decade ago. I have lived here for five years. Additionally, when I try to input my two companies in the employment section, neither appears, despite being registered. The app feels outdated and can be quite misleading.
I've been trying to access my account for months to reset my password. Each month, I receive an email stating my report is ready. When I attempt to reset my password, I never receive a response. It's not in my spam folder, and I can't even cancel my account due to lack of access. There's no customer service number available. This service is inadequate, especially for individuals with learning disabilities. Very disappointing!
My credit report contains a lot of outdated financial information, which raises concerns about unpaid credit cards or inaccurate loan balances. To dispute issues through the service, you must first verify your account, but finding guidance on how to do that is almost impossible. It seems the platform isn't keen on making the process user-friendly. Not everything is as it appears!
My credit report is filled with outdated financial information, which raises concerns about unpaid cards or incorrect loan balances. Disputing issues through the service requires account verification, but finding out how to do that is a challenge. It seems the service prefers to complicate things. Not everything is as good as it seems!
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