I have been booking flight tickets thru cleartrip website since many years and was quote satisfied by their service. BUT, my latest experience has been so bad, it is the last time i will ever use their service.I had booked a return ticket in May 2023 for travelling in July 2023 from Dubai to Kochi via Abu Dhabi thru cleartrip.ae. I even received valid tickets by email.On 12th June 2023 I contacted the airline to check the baggage allowance and TO MY HORROR, the airline informed me that my booking does not exist. They informed me that cleartrip booked my ticket using some wrong airline code and so my booking was cancelled by the airline's system. Now, neither Cleartrip nor the airline bothered to inform me that my booking has been cancelled. Don't they have any responsibility to inform me???What if i had gone to the airport to check-in and found that i did not have a booking?? I trusted cleartrip and paid for the ticket. But instead of accepting their mistake & returning my money, Cleartrip shamelessly says that they will give me a full refund, BUT it will be done only within 90 working days & that they dont have any further responsibility!!!. Shameless people.Now it has been so many days & i am still waiting for my refund. I am also forced to book another ticket at a much higher cost. All because i trusted cleartrip. I need my money to book another ticket!!! To avoid such issues its better to book tickets directly from the airlines website.Now imagine if you are travelling with family and suddenly you are told that your tickets don't exist and when you contact cleartrip, they will say that refunds will be made only in 90 working days !!!!! What will you do?? Can everybody afford to book another set of tickets before getting the refund?? SO Beware before you book with cleartrip. Such a shame. Pls note: If you have already booked your ticket using cleartrip website, then please check with the airline if your ticket is valid. Dont just TRUST the ticket sent by cleartrip.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cleartrip - Your most trusted partners for booking Domestic & International flights and Hotels at the lowest rate guaranteed. 24*7 Support, 100% Genuine Reviews.