Review Time
I am extremely disappointed with the service from .
I have been trying to cancel a booking since yesterday, but it has been nearly impossible to get any proper support. Their phone service is no longer available, and the only option is live chat—which is highly inefficient. I have been kept waiting for long periods, and when an agent finally responds, they simply say, “we will get back to you in 4 hours.”
It has now been more than 12 hours, and I still haven’t received any update or resolution. This lack of communication and accountability is very frustrating, especially when dealing with time-sensitive travel matters.
A service like this should prioritize customer support, but unfortunately, my experience has been the opposite. I would strongly advise others to think twice before relying on this platform.
I am extremely disappointed with the service from .I have been trying to cancel a booking since yesterday, but it has been nearly impossible to get any proper support. Their phone service is no longer available, and the only option is live chat—which is highly inefficient. I have been kept waiting for long periods, and when an agent finally responds, they simply say, “we will get back to you in 4 hours.”It has now been more than 12 hours, and I still haven’t received any update or resolution. This lack of communication and accountability is very frustrating, especially when dealing with time-sensitive travel matters.A service like this should prioritize customer support, but unfortunately, my experience has been the opposite. I would strongly advise others to think twice before relying on this platform.
I would give it - 5 stars if I couldThey are yet to refund my money from November 2024 (today is April 2026)They are still trying to blame everything except sending me my money backI have to keep reaching out to them and they play a game of blame this, then blame that, then its my fault apparently. They just keep going in circles
You guys are the worst i have ever seen!! Took a year to approve my refund!! And upon that i have been begging to have the refund credited to my account. Its one excuse or another everyrime i contact you team. This is so ridiculous after being your customer for how many years!!! Raised 3 manager callbacks and no one calls you back!! Have support agents that act and chat like robots. Unbelievable!!
This company is a group of scammers. After receiving my payment, they did not send the booking confirmation. I followed up many times, but they kept saying that the matter was forwarded to the concerned team and that I should wait for a response. To this day, I have not received any reservation confirmation for my booking request. They simply took my money without providing any service. I sincerely hope that the Dubai authorities take action against these scammers. Do not use this agency for anything.
The dates got changed automatically when I paid for the ticket. My dates were from 26th July yo 2nd August I receive tickets for September. Then I get accused and asked to prove how I put the dates. A big con company making money by fraud, never trust this company, airlines will loose their reputation.
We had booked flights for 1 passenger from Mumbai to Dubai with Air India on 13th July and 2 passengers from Dubai to Paris with Emirates on 15th July. Both these tickets were booked from Cleartrip. Me and my wife were planning to travel but we cancelled our trip due to medical emergency as she was diagnosed with cancer. We had escalated the same to Cleartrip with all evidence like hospital letter, medical reports and tests. Along this I also contacted both airlines Air India and Emirates personally addressing the situation for cancellation waiver. I received the email response from Air India for full refund understanding the situation. With email response from Emirates which I contacted and cancelled before 48 hours which was to receive around 85% of the airfare as per their terms and conditions.There has been disappointing service, untrained staff, misleading information and lack of support from Cleartrip.I have chatted with numerous staff on whatsapp and contacted the call center several times and shared my booking trip ID from the last 30 days but there is no concrete response. As I had mentioned several times the urgency and criticality of the medical situation my wife is in and requesting the refund of the amount paid to cleartrip upon cancellation since 11th July. I have been chasing their team since then to get a reply but I keep getting a reply that we are waiting for the airline to reply and also through the several conversations via phone & Whatsapp facility I have mentioned to expedite the process so I can use the amount for medical expenses.Calling both the airline Air India & Emirates, from their side they are clear that we have got my request and replied to me however we are waiting for your agent Cleartrip to contact us. Informing Cleartrip of the same, they are replying that their agents have sent an email to the airline but there is no reply from them. However this is totally unacceptable and fault of Cleatrip as I have booked through Cleartrip and there is no call, email reply and update from Cleartrip on this matter even explaining the amount to be used on medical grounds. It is sad and quite tortuous to go through this time even after explaining the medical situation multiple times.I have also explained my wife's health situation sharing reports, prescription and even the number of months she will have to go through the treatment.
Had an issue with a flight ticket that was cancelled by their platform. They told me they can’t do anything. No help! I lost a lot of money and even EZ Cancel is a bunch of nonsense as that doesn’t cover any cancellations. One big money making scheme with zero customer service. STAY AWAY.
Very disappointed service and staff are unprofessionals. I confirmed with Indigo flight about my booking stauts and they informed me that if i can cancel 4 hours before i am eligible to get a refund of AED 1900 out of AED 3.7K, however Clear trip team failed to report and Hosam Alaa forced me to accept 700 AED refund only like take it or leave it, Clear trip colleagues were not at all helpful and their service is below average, i will never book again with Cleartrip.se
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