I have used this service 3 times. Different years and seasons. I have never faced any issue with them only recently. I am from Dubai and wanted to book a flight and it was Saturday which is weekend for the company office in Dubai. So i did used the app and booked and when payed the amount was deducted but received a message said payment attempted failed and the money will be credited back within a week. The flight was on Monday morning which was a shock. I cant call the office they are off. The customer care link is down. I panicked. I went to their twitter account and they responded to me and sorted everything out within 4 hours. When i woke up on Sunday, i found the booking confirmation with PNR were emailed to me and 3 missed call from them and one was from their Dubai office which was amazing. They just wanted to check on me if everything’s was ok. They are amazing.
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